Your order is generally ready to pick up within a couple of hours of your placing it. However time to complete orders may vary based on order volume. You’ll receive an email confirmation when it is ready. After that, feel free to come by any time during our regular business hours to pick it up. We’re currently open 7 days a week from 11-7. Please have your order number handy.

Our local delivery zone stretches roughly from Oshawa to Burlington and includes Markham, Richmond Hill, Vaughan & Brampton in between. It's based on postal code so if you're unsure whether or not we deliver to your area just try placing an order, if your postal code is accepted, we deliver to you!

We also offer delivery across Ontario and Canada-wide with few exceptions: alcohol can only be shipped within Ontario and highly perishable items (ex: frozen items, milk) cannot be shipped at all.

We offer same-day delivery throughout the GTA for orders placed before 10AM Monday-Friday. Orders placed after 10AM will be delivered next-day. Orders placed on Saturdays or Sundays will be delivered on Monday. However, if you would like a specific delivery date, simply make a note at check out and we can hold your package until the requested date.

Orders placed outside of our local delivery zone will be shipped through Canada Post. Canada Post delivers Monday - Friday, however any estimates in delivery times made by Canada Post are approximate and are not guaranteed. Typically we’ll send these orders out as soon as they are ready but in some cases, particularly when an order contains perishable items, we may hold the shipment briefly to avoid it sitting in transit over the weekend. Please note that for perishable items being shipped long distances, we may contact you for extra shipping fees to get it to you quicker and preserve the quality of the product during delivery.

Unfortunately we are unable to control exactly when during the day you package will arrive. Our courier service delivers between 3pm-10:30pm. Your package could arrive at anytime within that window. However, if you would like a specific delivery date, simply make a note at check out and we can hold your package until the requested date.

Orders placed outside of our delivery zone will be shipped through Canada Post (you are also free to select Canada Post for local deliveries as well). Canada Post delivers Monday - Friday, any estimates in delivery times made by Canada Post are approximate and are not guaranteed.

Within Ontario, you sure can! You can add wine or beer to any existing food order just note, due to Ontario licensing restrictions you we can only fulfill alcohol orders that also include food. Similarly, we require someone 19+ home to receive a delivery of alcohol.

It depends! If the order contains alcohol, we do require someone 19+ home to receive the delivery. If you are unlikely to be home, we would recommend selecting Canada Post as your delivery method. This way if the delivery cannot be completed, it will be held at a nearby shipping center for pick up rather than being sent back to us.

In the event your package is undeliverable, it’s possible that we will be unable to refund the shipping charge, nor any items which would no longer be suitable for sale (such as cheese or other perishable goods).

If the order doesn't contain alcohol, there’s no requirement to be home to receive a delivery to be completed. Our delivery partners do their best to leave orders in a safe place if you’re not home to receive it. Please note that while we make sure orders are packed to stay fresh during the delivery process (see below), we do always recommend that perishable items be refrigerated as soon as you receive them.

All our cheeses are cut fresh to order and wrapped in cheese paper that we get from the Netherlands. Slightly perforated and coated, it regulates humidity and controls moisture so that the cheese doesn’t dry out nor get mouldy. Essentially, it creates an optimal environment for the cheese to breathe and stay dry!

Depending on the distance your order is being shipped, as well as the seasonal temperatures, we pack perishable items with insulated bags as well as ice packs. Upon its arrival, perishables should be refrigerated to maintain their quality.

We absolutely can! But we need some help from you...

1) Please include clear and accurate delivery instructions in the notes section provided on the cart page.
2) Please include their delivery address and contact number in the shipping information when you are checking out.
3) Please let your friend know to expect the package.

Without these three things we cannot guarantee successful delivery of your gift. In the event your package is undeliverable we will not be able to refund the shipping charge, nor any items which would no longer be suitable for sale (such as cheese or other perishable goods).

That’s ok! Please send us an email with your order number describing what you need to info@goodcheese.ca or give us a call at 416-285-8482. Please note that some items are not available for delivery and there is a $15 delivery charge for addresses within the GTA; orders over $150 however qualify for free local delivery. All other addresses will be shipped through Canada Post with a delivery charge based on their rates.

This is likely due to products in your cart that can't be delivered to your location. For example alcohol can only be shipped within Ontario, and some highly perishable items cannot be shipped at all. To remove items, click on the bag icon at the top of the checkout page to return to your cart.

You probably have a subscription in your cart! The checkout page will show the shipping costs for the first shipment (due now) and the recurring shipment rates are calculated separately and shown below.

Sometimes the shipping costs for the first shipment will be higher than for recurring shipments. This could either be because your cart contains two subscriptions, or there is a subscription and one or more one-time purchase items in the cart simultaneously. In either of these scenarios, multiple shipping rates are calculated and combined at checkout because the individual subscriptions and one-time purchase items are being prepared and delivered separately.

If you're willing to wait for your subscription delivery, we're more than happy to simply combine one-time purchase items into a single delivery with your subscription. Simply place a separate order for the one-time purchase items, add an order note in the cart with your subscription order number, and select pick-up as the delivery method. We'll take care of the rest!

If you have two subscriptions, the shipping fees are charged individually because they are prepared and delivered at different times of the month. Due to the logistics of preparing subscriptions, we are unfortunately unable to combine them into a single delivery.

We partner with a local courier company as well as Canada Post to enable us to offer reliable and efficient shipments across the GTA and Canada. However, sometimes things go wrong! If you have an issue with a delivery, please let us know as soon as possible and we can connect you with our delivery partner to begin an investigation into what went wrong or help advise on next steps for resolution.

On a similar note, if there is a missing or a wrong item included in your delivery, please let us know so that we can remedy the situation.

We do our best to keep the available stock in the online store up to date and will add/restock items frequently over the course of the week. Unfortunately, due to the complicated nature of wine and cheese imports and the sometimes unpredictable nature of artisan goods, we can’t always predict when we’ll be able to restock certain items. If an item is sold out on our online store, sign up for a re-stock notification and you'll get an email as soon as this product is back in stock. In store, we always endeavor to find a suitable substitutes while we await new stock and can suggest a replacement option if there is one.