FAQ

Your order is generally ready to pick up within a couple of hours of your placing it. However time to complete orders may vary based on order volume. You’ll receive an email confirmation when it is ready. After that, feel free to come by any time during our regular business hours to pick it up. We’re currently open 7 days a week from 11-7. Please have your order number handy.

We are now offering same-day delivery for orders placed before 10:00am every day except for Sundays. Orders placed on Sundays or after noon will be delivered the following day. Most deliveries are completed by 6:00pm.

We are currently offering delivery throughout the entire GTA. If you have a postal code that fills within the L1-L9 range or the M1-M9 range then we deliver to you!

We absolutely can! But we need some help from you...

1) Please include clear and accurate delivery instructions in the notes section provided on the cart page.
2) Please include their delivery address and contact number in the shipping information when you are checking out.
3) Please let your friend know to expect the package.

Without these three things we cannot guarantee successful delivery of your gift. In the event your package is undeliverable we will not be able to refund the shipping charge, nor any items which would no longer be suitable for sale(such as cheese or other perishable goods).

That’s ok! Please send us an email with your order number describing what you need to staff@goodcheese.ca or give us a call at 416-285-8482. Please note there is a $15 delivery charge. Orders over $150 however qualify for free delivery.

We do our best to keep the available stock in the online store up to date and will add/restock items frequently over the course of the week. Unfortunately, due to the complicated nature of wine and cheese imports and the sometimes unpredictable nature of artisan goods, we can’t always predict when we’ll be able to restock certain items. We do though always endeavor to find a suitable substitutes while we await new stock. So, feel free to send us a message at staff@goodcheese.ca if something you really want isn’t available. We will suggest a replacement option if there is one.

You sure can! You can add wine or beer to any existing food order just note, due to Ontario licensing restrictions you we can only fulfill alcohol orders that also include food.